Refund and Return Policy at SheaBeauty:
At SheaBeauty, we are committed to providing high-quality natural skincare and haircare products. Due to the nature of our products, we only accept returns in the following cases:
1. Wrong Item Received: If you receive an item different from your order, you may request a return.
2. Defective Item: If you receive a defective item, we will gladly accept the return.
Please note the following conditions for returns:
– Items must be unopened and in the same condition as received.
– Returns are only accepted for eligible items according to the above criteria.
To initiate a return, please send us a message via WhatsApp at 01207243427. Our customer service team will guide you through the return process.
Once your request is received, we will arrange for our courier to pick up the item from you at no additional cost. Upon confirmation of the item’s eligibility for return, your refund will be processed through InstaPay or Vodafone Cash or Orange Cash.
Thank you for choosing SheaBeauty. We appreciate your understanding of our refund policy, which allows us to maintain the quality and integrity of our natural products.
